Business Availability Center (BAC) is a key component of the HP business service management (BSM) solution. BSM maps business services to their underlying applications, infrastructure and network components to help you analyze the business impact of IT problems and reduce the potential costs of IT service downtime.

HP Business Availability Center Software for Composite Application Management is the industry's first top-down, end-to-end lifecycle solution to seamlessly monitor, isolate problems and identify root causes in composite applications running in heterogeneous environments. Organizations can proactively manage service levels from the business perspective using HP Service Level Management software.

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HP TransactionVision provides business transaction monitoring that dramatically increases visibility into your customer-facing transactions. This software non-intrusively tracks customer transactions throughout their entire lifecycle – from the end-user location to the mainframe back end. It helps you reduce lost revenue and lower business risk by ensuring the highest possible service levels for your customers.

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Efficiently managing thousands of network devices, insuring compliance and correcting configuration drift can be done leveraging the Network Automation System from HP. But how do you get there? Before you can "throw the switch" what best practices should be followed to insure that production services are not impacted? Once we get their, how do we handle business as usual?

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HP PPM Center Portfolio Management software allows you to govern your entire portfolio of IT projects, applications and opportunities in real-time with effective collaborative processes. It enables your business and IT stakeholders to make better informed decisions by creating "apples-to-apples" comparisons and multiple levels of input, review and approval across your IT portfolio.

Now, more than ever, IT and business executives need visibility into all the demands being placed on IT. And they must be able to match those demands with the available financial and human resources. HP Demand and Portfolio Management offerings provide you with fast, measurable value. You can reduce the risk of failed or cancelled projects, and you can lower the chance of funding initiatives that are not aligned with your business goals.

With these solutions, your organization can;

• Gain real-time visibility into strategic and operational demands, as well as in-flight projects and programs.
• Enforce consistent project standards and processes across the enterprise.
• Reduce costs and risk while delivering projects that are on-time, on-budget and high-quality.

The HP Project and Portfolio Manager (PPM) is an application that assists you in governing your portfolio of IT projects, opportunities and operational work in real time with effective collaborative processes.

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HP SiteScope delivers agent-less monitoring that complements existing agent-based solutions to help you maintain the availability and performance of your distributed IT infrastructure. This proactive, Web-based software provides a centralized view of your entire infrastructure without installing agents or software on production systems. You can gain the real-time information you need to verify operations, stay apprised of problems and quickly address bottlenecks.

SiteScope (SiS) is an agent-less technology that complements agent-based solutions to help maintain the availability and performance of a distributed IT infrastructure. SiS web based software provides a centralized view of the entire infrastructure without installing agents or software on production systems.

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Our Change Control Manager (CCM) implementation process integrates CCM into uCDMB so that you can understand the impact of changes before they happen. With the complexity of today's IT environment, it is virtually impossible for change managers to complete due diligence reviews without a tool like CCM to help them understand what may be impacted by the next scheduled change.

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IT organizations struggle to explain the value they bring to the business. To solve this problem, you must fully evaluate and evolve your asset management practices to deliver predictable and valued levels of service.

HP Asset Center enables your IT organization to reduce costs and drive business decisions by managing the physical, financial and contractual aspects of all your IT assets. This software creates a consolidated repository of inventory and configuration data about every device on the network and every piece of software on that device, giving you total visibility into your IT infrastructure.

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HP End User Management helps you proactively monitor application availability. It emulates end-user business processes against applications on a 24x7 basis for over 50 protocols. You can also assess business impact across multiple domains and geographies and manage end-user performance from a range of devices.

HP Real User Monitor gives you complete visibility into the experience and behavior of every user, from every location, for critical web applications. You can capture live customer sessions, see where they clicked, measure response time and see the page they saw (including error messages) when they experienced a problem. This enables you to catch the intermittent problems and quickly resolve them by replicating the exact problem conditions.

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Your business success depends on your ability to maintain and enhance the availability and performance of the core infrastructure and applications that support your company's business processes.

HP Operations manager helps your IT staff improve its efficiencies by automating event and availability monitoring and management processes. This software provides you with a consolidated view into the health of your infrastructure that helps you preempt negative impactson service. Thousands of organizations around the world use this integrated, scalable solution to achieve end-to-end event and performance management across the enterprise.

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HP Performance Insight reporting software provides IT administrators with the trending and performance information they need to make informed decisions about utilization of IT resources.

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HP System Availability helps you achieve 100 percent coverage of your infrastructure. It works with HP SiteScope software or existing enterprise management systems to collect and monitor availability and performance data across your enterprise. The software’s agent-less technology delivers centralized administration and management that helps lower your total cost of ownership.

System Availability Management (SAM) works with SiteScope software as well as other enterprise management systems to collect and monitor availability and performance data across your enterprise

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Automating the implementation of a company's IT standards for desktops, application rollout or server software implementation reduces the time it takes to provide infrastructure for new projects.

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Many IT organizations turn to a configuration management database (CMDB) to create a shared single version of truth to support business service management, IT service management, change management and asset management initiatives. These initiatives help align IT efforts with business requirements and run IT operations more efficiently and effectively.

The success depends on the CMDB that provides a complete view into the configuration items (CI) and the interdependencies of how various IT elements relate together to deliver the business service.

HP Universal CMDB is a configuration management database for IT organizations implementing business service management and ITIL-based initiatives. This software allows you to capture, document and store both physical components and logical elements. It also offers advanced capabilities such as impact analysis and access controls you need to create and maintain the CMDB.

With hundreds or even thousands of changes made daily in many situations, enterprises usually rely on manually created maps to understand the relationship between applications and the underlying infrastructure. This is error-prone and time consuming.

HP Discovery and Dependency Mapping provides real-time visibility into the dynamic relationships between applications and the underlying infrastructure. It maintains a topology map that enables you to quickly assess the business impact of IT issues. As a result, you can reduce the costs and risks of managing new services and making changes to existing services.

Pepperweed is implementing one of the largest uCMDB implementations in the country.

Organizations gain real-time visibility into the dynamic relationships between applications and the IT infrastructure using HP Discovery and Dependency Mapping software.

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Pepperweed offers implementation services for AlarmPoint standard, professional and enterprise. Position AlarmPoint to be the communication tool that reaches out and finds your staff no matter where they are, or how they communicate. Whether it is local or international, the people that make your business go, can be found. Implementing AlarmPoint to leverage local administration and the integration of data from other sources, to make sure the notification and escalation process has the most current information available.

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Identifying and correcting availability and performance problems can be costly, time consuming and risky. All too often, IT organizations spend more time identifying an owner than resolving the problem.

HP Diagnostics helps you improve application availability and performance in pre-production and product environments. You can drill down from the end user into application components and cross platform service calls to resolve the toughest problems. This includes slow services, methods, SQL, out of memory errors, threading problems and more.

We provide implementation of HP's Diagnostics tool for your development and test environment. Diagnostics provides a deep drill down anaylsis of monitoring transactions using custom probes. The probes can capture JVM profile of J2EE applications, .NET and ERP/CRM. We will install Diagnostics as a point solution or integrate Diagnostics with BAC.

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Your network supports a range of end-user services and revenue-generating transactions. Which is why you must keep your network downtime to a minimum.

HP Network Node Manager i-series (NNMi) software and the HP NNM i-series Smart Plug-in for Performance module help your IT organization reduce the business risk of downtime and increase network service levels. These products help you rapidly discover network problems through automatic root cause analysis that maintains accuracy even when the network changes. In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software. You can also implement and automate incident management as described in IT Infrastructure Library (ITIL) v3.

Redesigned and rewritten, the new Network Node Manager is a major improvement over what was available previously. New reporting capabilities, improved polling efficiency, and event correlation mean many changes to business as usual in the NOC. The good news is that Pepperweed has an implementation process that takes your IT environment and your people there efficiently.

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HP Software's Operations Orchestrator software is the new way to handle traditional run books. The key is empowering the operations group to handle more of the day to day operations, so administrators and architects can focus on implementing the next generation of Information Technology in your organization.

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HP TestDirector for Quality Center is a web-based application that provides a consistent, repeatable process for gathering requirements, planning and scheduling tests, analyzing results and managing defects and issues. HP Performance Center software is an enterprise performance testing platform designed to enable either global standardization and the formation of a performance testing CoE or a performance testing IT shared service.

HP Quality Assurance offerings allow your IT organization to hit the go live button with confidence. This solution looks at the application from the business process perspective, enabling you to build tests to validate the end-user experience prior to deployment.

With this solution, your organization can:

• Validate the business process
• Test based on business risk
• Manage quality across the application lifecycle

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In today’s fast-paced business environment, your IT organization cannot afford ineffective management of IT services. You must be able to resolve and prevent service issues quickly and effectively.

HP Service Manager is a comprehensive and fully integrated IT Service Desk suite that helps you decrease the time it takes to resolve service problems. ITIL-based best practices and a highly scalable service-oriented architecture let you deploy consistent, integrated processes throughout your IT organization.

HP Service Manager enables you to automate and integrate key IT processes such as incident, problem, change and release management. Service level management and catalog-based service request capabilities add further value. All processes are tied and enhanced by configuration management.

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