Pepperweed's award winning HP Authorized Support Center provides this level of support for HP's entire BTO software suite. Each of our engineers has a minimum of five years of field experience deploying, configuring and integrating the same software you use. On every call you speak directly to the engineer who will work your case with no administrative intermediaries. With customer satisfaction rates consistently over 90%, we deliver the support allowing you to maximize your HP BTO Software investment.
Your support engineer serves as a single point of contact with access to Pepperweed's implementation consultants and extensive technical repositories built on 13 years of experience performing over 2500 HP BTO Software implementations. When necessary, your engineer will open and manage a back-end HP Support case directly with HP's technical second level support team. In short, your cases get the treatment they deserve for about the same price as HP's direct support.
All Pepperweed Support includes:
- Guaranteed Response Times
- Scheduled Service Reviews, To Ensure Quality
- High-Priority Technical Escalation Within HP As Required
- 24x7 Online Reporting And Case Tracking
- Access To Certified, Specialized Support Expertise
- Access To HP's Software Patches, User Forums, Manuals And Software Updates
- Pepperweed Proprietary Knowledge Base.
- HP Software Environment Discovery to Create An Understanding of Your Environment. Our Engineers Know You When You Call
