• 1-hour response
• Direct connection to named U.S.-based senior engineer
• Monthly service reviews
• Customized support plan

The Pepperweed Support Center provides senior-level, U.S.-based technical support for HP Software products.  Speak directly to a high-quality, experienced Support Engineer, without administrative intermediaries.

Where additional expertise is required, your Support Engineer will serve as a single point of contact, accessing Pepperweed’s extensive technical repositories, implementation consultants, and solution partners to provide you with a timely and comprehensive response to your technical issues.

Pepperweed delivers excellence in IT business process and HP Software implementation consulting. Our engineers have years of field experience, providing you with the highest level of support expertise.

Enterprise Support provides you with customized HP Software support, an in-depth account plan, and enhanced response times. This includes direct communication to named Pepperweed senior-level engineers and 1-hour response.  You also receive priority queue status and enhanced reporting features, with 9x5 or 24x7 coverage options available. Enterprise Support includes the following features:

• 1-hour Response
  With the Pepperweed Support Center, you get access to a senior Support Engineer on every call. When you experience an issue with your HP Software solution, simply call (toll free) or submit a request online and you will be contacted within one hour by a senior Pepperweed Support Center Engineer.
  
• Monthly Service Reviews
  Each month, Pepperweed will perform a support review of your HP Software solution. Monthly service reviews are conducted remotely with your IT staff and management via phone and web conference.  This service enables you to optimize your software implementation over time, improving infrastructure effectiveness and increasing IT staff productivity.  Optionally, we will provide semi-annual, onsite visits to better manage your support needs.
  
• Access to Specialized Expertise
  Pepperweed is fully endorsed and certified by HP for their competence in delivering support. This will ensure you get the expertise you require from someone who understands your business and IT environment.  Most problems can be solved on the first call. For more complex problems, your Support Engineer will serve as your single point of contact for Pepperweed’s extensive network of technical resources.
• Technical Escalation Management
  Our unique partnership with HP provides direct access to 2nd level HP support.  As members of the HP Authorized Services Management Partner Program (ASMP-S), the Pepperweed Support Center is granted priority queue status, which translates into faster resolution times for HP software issues requiring their involvement.
  
• Pepperweed Knowledge Base
  Pepperweed is fully endorsed and certified by HP for their competence in delivering support. This will ensure you get the expertise you require from someone who understands your business and IT environment.  Most problems can be solved on the first call. For more complex problems, your Support Engineer will serve as your single point of contact for Pepperweed’s extensive network of technical resources.
  
• Environmental Discovery
  In order to facilitate providing you an optimized support experience, Pepperweed will perform a discovery of your HP Software environment.  This discovery process enables you to share valuable information about your HP Software configuration, which significantly reduces the time required to diagnose and fix problems.
  
• Online Reporting
  The Pepperweed Support Center provides you with access to our customized support case tracking system, enabling you to view real-time updates and personalized reports. Understanding support trends will help you to proactively target problem areas and reduce support issues.