Home  Support Services
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Support Services
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The Pepperweed Support Center provides customers with a two hour response by senior-level, U.S.-based experienced engineers at comparable pricing to HP Foundation Support*. Communicate directly to a high-quality, experienced Support Engineer by placing a service call or through the website, either way, avoiding administrative intermediaries.
Your support through Pepperweed doesn't end with the call. As our customer, you will be working with a complete end-to-end solution provider that will support every aspect of your business computing needs for the duration of the solution lifecycle; from design and deployment, to support and maintenance.
*Pepperweed Support is comparable to MSRP of HP Foundation Support, assuming no customer discounts.
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Pepperweed is an HP Software Authorized Services Management Partner (ASMP-S) - the best alternative to direct support from HP. The ASMP-S Program represents the highest level of collaboration between HP and specially selected software business partners for the delivery of HP software support. Most importantly, this program also ensures that you receive the expertise you require from someone who understands your business and IT environment.
Pepperweed has been the leader in providing direct OpenView support for HP in the Americas since the inception of the ASMP-S program. We take this position seriously, and ensure we offer the best value for IT Support:
- Comprehensive knowledge of your environment
- Access to both Pepperweed and HP Knowledge Base repositories
- Access to implementation consultant expertise
- All software updates normally included from HP
- Annual onsite reviews
- Remote quarterly service reviews
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Pepperweed has IT Support covered:
- Thousands of customer support cases resolved.
- HP ASMP-S Program Certifications:
- HP Openview, HP Peregrine, HP Mercury, and HP Opsware suites of products
- Fully dedicated Support Engineer staff certified by HP
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Customer Reference
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"Thank you for your continued support above and beyond what is
expected of you. You have made a very positive impression at Wells
Fargo. Your efforts have enabled us to have a VERY SUCCESSFUL
implementation."
George Tumas
Sr. Vice President, Internet Services Group
Wells Fargo & Company
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Support Services Catalog
