Saturday, October 25, 2014
Products Avnet Products SM Evolution

SM Evolution for HP Service Manager

With Service Manager, HP has put you in real-time control of the multitude of services your organization delivers to its customers.

But Rome was not built in one day and your complex project requires time consuming planning and implementation.  With the challenges of creating efficient and effective sustainable IT processes comes the necessity to find detailed and trustworthy guidance that will keep you within your budget...Now you can feel that massive headache kicking in!

Please wait before rushing for the exit...among a myriad of cliché solutions, a genuine and practical one is now at your fingertips...Introducing the SM Evolution for HP Service Manager.

By providing you with a complete, intuitive and modular solution, Avnet Services-HP Practice has built the bridge to true alignment of your business objectives.

Intellectual property. Realized.

With deep proficiency across virtually the entire HP software portfolio, Avnet Services-HP Practice applies more than 15 years of real-world experience and best practice to empower organizations with rapid, innovative, and most important business-improving IT solutions.

By leveraging various IT frameworks and standards including ISO/IEC 20000, ITIL, IBPL, ITGI, PMI, ISO 27001, COBIT and BPMN, our HP Practice helps your organization’s services benefit from over a decade of field experience optimizing business processes.

Today, our HP Practice brings you the best of both worlds in one single solution: The Avnet Services-HP Practice SM Evolution for HP Service Manager - our HP Practice's proprietary solution for streamlined and accelerated implementation of HP Service Manager. This unique solution provides you with customized configuration files for HP SM, a built-in help system including a complete intuitive interface and detailed work instructions.

Whether you are new to HP Service Manager or migrating from an older version, the Avnet Services-HP Practice SM Evolution provides you with an industry standard based solution that will drastically reduce your implementation time while helping your organization achieve true IT to business alignment.

Complete solution in a box!

The Avnet Services-HP Practice SM Evolution for HP Service Manager is a Avnet Services-HP Practice proprietary solution delivered as an add-in to the regular HP Service Manager software. The solution includes the following:

  • Service Manager  Unload files with custom modifications to the following:
    • Users
    • Groups
    • Approval Definitions
    • Tables
    • Forms
    • Format Controls
    • Link Records
    • Processes
    • Document Engine
    • Script Library
  • Avnet Services-HP Practice custom help interface natively housed within the HP Service Manager Help Server
  • Detailed work instructions for the Interaction/Incident, Configuration, Problem Management and Change modules


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