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Join Pepperweed
at ITSMF Fusion 2008
September 7 -13,
Moscone Center, San Francisco
Come meet us at booth 1208.
>Learn More...
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IT Service Mgmt
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If you’re looking to better align business and IT, improve IT service quality, have higher availability of business critical applications, achieve regulatory compliance while adding business value or need to be able to scale in preparation for growth, you have come to the right place. IT Service Management services from Pepperweed enable you to solve these IT challenges. |
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It is often difficult to predict the results you will realize from an ITSM program, but the following list contains benefits that many Pepperweed customers have achieved through our work with them:
- Average customer achieves 10% incident volume reduction.
- Average customer achieves 25% reduction in top impact incident volume.
- Reduce time spent on audit by 200% or more.
- Reduce downtime of critical services by 50%, on average.
- Leadership has real business data to make decisions.
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Since ITSM can be a bit ambiguous in the marketplace in terms of what it includes, we work with the following list of specific processes as part of our consulting practice:
- Event Management
- Request Management
- Service Catalog Management
- Incident Management
- Problem Management
- Knowledge Management
- Change Management
- Configuration Management
- Release Management
- Capacity Management
- Availability Management
- Service Level Management
- IT Service Continuity Management
- Supplier Management
In order to understand the value Pepperweed brings as a consulting partner, you’ll need to check out our methodology. The methodology describes how we structure our services to align with your needs. You will notice that we focus our attention on the high risk areas of the engagement, management commitment and cultural adoption.
Find out more about our Methodology. |
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Customer Reference
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"Pepperweed provided us with in-depth ITIL process and technology expertise,
and helped us meet very aggressive project timelines. ITSM has transformed the
way we do business."
Shawn Berg
Director, Technology Planning
JM Family Enterprises
 JM Family Enterprises Success Story
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Consulting Services 
