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Pepperweed has a broader vision of "ERP for IT" - working with 21 distinct IT processes that enable IT to protect value and create value for the business. We never sub-contract our critical consulting resources, they are all trained Pepperweed employees ready to deliver on our customer commitment. We are the real deal, putting our consulting services focus on the two high risk areas of your program:
- Management support
- Our assessment is actionable, not just a maturity rating that leaves you needing another assessment to know what actions to take next.
- Our strategy offering ensures that all levels of management understand the program and are ready to support it.
- Organizational change
- We streamline process design with our process model so more time can be spent on cultural change activities.
- We shift our focus based on the service offering in terms of the balance of people, process and technology. Every organization is unique and we commit to understanding the organizational change complexities of your program.
- We leverage organizational development mechanics in our standard methodology so there are no surprises as you move through your program.
- We get the voice of the business through focus group facilitations so they are not tied up in process design sessions, but can be certain the right alignment is happening.
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Customer Reference
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"Even with what's been accomplished so far, the biggest benefits are
yet to be obtained from implementing a Service Management discipline at
APS. I want to pass on my sincere thanks for your assistance in helping
us get this far. It has always been a real pleasure dealing with a very
professional organization that is able to take visions and help make
them into realities."
Vernon Marshall Manager, Service Management Arizona Public Service
Arizona Public Service Success Story
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